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If you have special needs, please let us know what we can do to accommodate
them. Whether you have difficulty with hearing or senior citizen, have special
dietary requirements or have a physical or mental disability, we hope to make
your flight safe and comfortable.
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Just Let Us Know
If you need special assistance due to age, health, a disability or other reasons,
we recommend you contact our local
Reservation office 72 hours before departure so that we can make any special
arrangements for your flight and any assistance with connecting flights. We strive
to make your travel with Cathay Pacific Airways to be as smooth and comfortable
as possible.
Some passengers who have significant disabilities may need to travel with an escort
for their own comfort, convenience and safety. Also, we strongly advise that you
travel with an escort if you need in-flight assistance with, eating, medical assistance
(such as with medications, medical devices or medical attention) and other personal
bodily functions, as we cannot assist you in these areas. The escort must travel in
the same class with you.
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| Passengers with Disabilities |
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Many people with disabilities can safely and comfortably travel with
Cathay Pacific Airways without making special arrangements. We require advance
notice through our Reservation office or your travel agent for some disabilities
and we recommend 72 hours advance notice before departure so that we can better
accommodate any special needs you may have.
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Wheelchairs
Use your Own Wheelchair (collapsible or non-collapsible)
Passengers with a disability may use their own wheelchair. The type of
wheelchair can be collapsible or non-collapsible. You can use your wheelchair
to the departure gate, and if airport facilities permit, to the aircraft door.
We may be able to stow your collapsible wheelchair in the aircraft cabin so
long as space permits. If this is not possible, your wheelchair will be checked
at the gate, stowed in the cargo compartment and returned to you as soon as
the aircraft arrives at your destination. If you need to use a wheelchair
in the cabin, we will be happy to provide one.
If your wheelchair is non-collapsible, we will check it in along with your
baggage and carry it to your destination free of charge. We accept all types
of battery powered wheelchairs such as dry cell battery, wet cell battery,
gel cell battery or non-spillable electric storage batteries. Certain safety
procedures must be followed in order to comply with international air transport
safety regulations and we will advise you of these at the time of booking.
Cathay Pacific wheelchair services
We would be more than happy to provide a wheelchair for you and should you
require this service, please contact our Reservations office 72 hours before
departure. In order to ensure the service meets your needs our Reservations
staff will ask you whether you are able to walk without assistance, how far
you are able to walk, and whether you can ascend and descend stairs without
assistance.
Cathay Pacific wheelchair service is provided, with an attendant, at no
additional charge to you. The attendant will assist in transporting you
within the airport area and to the gate or aircraft door (depending on
the airport facilities). During peak travel periods, there can be a high
demand for our wheelchair service, and we appreciate your patience in the
event that it is necessary for you to wait a few minutes for this service.
Please contact our Reservations office should you have any questions about
our wheelchair service and our staff will be happy to assist you.
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Blind or Visually Impaired
Passengers who are blind or visually impaired may bring a cane or other
assistive/supportive device with them into the cabin and these items are not
subject to the limit on cabin baggage. Passengers who are not blind or visually
impaired may also bring a cane or other assistive/supportive device with them
into the cabin at no additional charge. The cane will need to be stowed prior
to takeoff and landing and stowage can be under your seat or in the overhead
compartment. The cane needs to lie flat on the floor and should not block the
emergency exit or protrude into the aisle. You may ask our cabin crew for
assistance in loading and retrieving your cane in case it is not a collapsible
or if it cannot be stowed under your seat.
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Deaf or Hearing Impaired
Please inform us if you are deaf or hearing impaired so that we can provide
assistance to you in the event that your flight is delayed or if the departure
gate is changed after you have checked in. An individual safety briefing can
be arranged upon request.
TTY reservations service is available in
North America. If you are in Canada or the United States, please call
1-877-609-2233 toll free, and you will be able to link your communications device
with the Cathay Pacific’s Reservation call centre. Our staff has been trained
to accept written communications from you. The call centre operates from
6 AM-5: 30 PM Monday-Friday, 6 AM- 4 PM Saturday (Pacific Standard Time), and
is closed on Sunday.
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Service Animal
You may also bring an eligible service animal with you into the cabin at
no additional charge. At this time, the only eligible service animal is a dog,
which can be any guide dog, signal dog, or other dog individually trained to
provide assistance to an individual with a disability. Your service dog needs
to be properly harnessed and muzzled and should curl up under seats in order to
prevent any obstruction. The leash of the service dog must be secured to the
owner's seatbelt at all times during flight. We allow one service dog per
passenger and ask that you contact our Reservation office at least 72 hours
prior to departure so that we can make necessary arrangements. There may be
quarantine regulations imposed by the country of import and our Reservation
staff will be happy to provide with details of any such requirements.
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Oxygen
Oxygen for therapeutic or medical purposes is available on Cathay Pacific
flights in cylinders provided by us. We levy a service charge, payable prior
to departure, for the provision of oxygen, which is a non-refundable charge
even if the oxygen remains unused. For safety reasons, we cannot accept oxygen
cylinders brought on by passengers themselves. Since oxygen for therapeutic or
medical reasons is considered a medical product, we require that you provide us
with a copy of a medical certificate signed by your physician (called a MEDIF
form and it must reach our Medical Office through Reservations at least 48 hours
prior to flight time). We ask that you retain the original with you during your
flight(s). We may transport your empty personal oxygen equipment at no additional
charge to you so long as it is packed and labelled in accordance with our regulations.
For oxygen equipment filled with gas, it must be packed in accordance with
"Dangerous Goods" regulations. It is to be shipped as "cargo" with appropriate air
cargo tariff applied. For further information on the packing and labelling
requirements and details on arranging the carriage of your oxygen, please contact
our Reservations office.
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Cognitive and Development Disabilities
Cathay Pacific will be happy to provide assistance to passengers who require
guidance within the airport areas and arrangements should be made for such services
with our Reservations office 72 hours prior to departure. Whilst our airport
customer service representatives are able to provide a meet and assist service,
it is not possible for us to arrange for passengers to be attended to at all times.
Passengers in need of continuous assistance or personal care should arrange their
own escort.
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Speech Impaired Passengers
Passengers with a speech impairment may wish to identify themselves to us
whilst making their travel plans. We do not require any special documentation
for travel with us or notification prior to departure. However, should assistance
be required at check-in or with boarding, please notify our Reservations office
72 hours prior to departure so that arrangements can be made.
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Passengers Needing Escorts
For safety reasons, Cathay Pacific may require a passenger to travel with an
escort or attendant if the passenger:
- Will travel in a stretcher or incubator
or require medical attention during the flight. (The attendant must be capable of
attending to their medical needs in the cabin)
- Is unable to comprehend or
respond properly to safety instructions due to a mental disability.
- Has mobility impairment, which is so severe that the passenger is unable to
assist in his or her own evacuation of the aircraft.
- Has severe hearing and vision impairments and cannot establish some means
of communication with airline employees.
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If You're Travelling in London
The following provide details of disabled accessibility and special needs
facilities:
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