Advance seat reservation

Specific seat request

Overview

Advance Seat Reservation (ASR) is a passenger service that enables you to reserve a specific seat for your passenger at the time of booking within the ASR zones. This can be done up to 360 days before flight departure and until flight departure control takes over. The reserved seat will be guaranteed until 60 minutes before departure on most Cathay Pacific flights.

ASR can be assigned by viewing the seatmap and selecting an available seat (see above) or ask the passenger to choose their seat during online check-in 48 hours prior to flight departure at cathaypacific.com. Detailed seatmaps are available on the Cathay Pacific Aircraft Fleet page.

Your PNR must be updated with the correct SSR entry to confirm passenger's eligibility, e.g. SSR INF or SSR FQTV. If your preferred seat is not available for an eligible passenger, your ASR can be requested by inputting SSR: OTHS and specifying the preferred seat (e.g seat 43C or window for GCP member). You will receive a response within 24 hours.

Eligible Passengers

  • All First and Business class passengers.
  • Bassinet seat of Business & Economy class on request only.
  • Invitation/Silver/Gold/Diamond Marco-Polo Club members in Economy class.
  • Spouse and children of Invitation/Silver/Gold/Diamond Marco-Polo Club in Economy class (when traveling together).
  • A maximum of 4 guests travelling together with a Invitation/Silver/Gold/Diamond Marco Polo Club member in Economy class.
  • Oneworld top-tier members, i.e., Emerald, Sapphire and Ruby Card members.
  • Passengers travelling with small children and/or infant in Economy class V.
  • Invalids and pax need special assistance except Unaccompanied Minor (UM).
  • Passengers of Y and B subclasses.
  • Passengers of H, K, M, L and V subclasses are eligible for ASR subject to seat in available ASR zone are open.
  • Advance Seat Reservations not applicable to codeshare flights.

Supplementary Information

  • Unaccompanied minors only generic seat request, for example: Window or aisle, can be accepted at time of booking. Airport will base on the number of UMS booked on the flight and pre-seat the UMS together. It is planned to create a UM zone in future. At the moment, there is no change to the current practice.
  • BSCT Position shall be assigned to passengers travelling with infants only.

CRS Entries

ASR can be assigned by selecting an available seat from the seatmap as outlined below. ASR is also extended to the reservation and confirmation of baby bassinets. When schedule changes occur and reallocation to another flight or aircraft type is necessary, reallocation of seat is automatic if the same seat number with the same characteristics is available.

Amadeus

View seatmap of a segment 2:
SM2 or SMCX400Y12SEPHKGTPE
ASR from a seatmap, seat 33A of segment 2 and p1:
ST/33A, P1/S2
Request for a generic seat - a non-smoking window seat (NSSW):
ST/NSSW/S1/P1

Apollo

View a seatmap of segment 2:
9V/S2 or 9V/CX400Y12SEPHKGTPE
ASR from a seatmap, seat 33A of segment 2 and p1:
9S/S2/33A
Request for a generic seat - a non-smoking window seat (NSSW):
9S/S1

Sabre

View a seatmap of segment 2:
4G2* or 4G*CX400Y12SEPHKGTPE
ASR from a seatmap, seat 33A of segment 2 and p1:
44G2/33A
Request for a generic seat - a non-smoking window seat (NSSW):
2NSSW1/FREE TEXT-1.1

Worldspan

View a seatmap of segment 2:
42* or 4400Y12SEPHKGTPE-CX
ASR from a seatmap, seat 33A of segment 2 and p1:
4RS2-1$33A
Request for a generic seat - a non-smoking window seat (NSSW):
3S1N1.1NSSW

Paid regular seat request

Overview

Starting on May 31, 2018, Cathay Pacific and Cathay Dragon introduce a regular seat charge for passenger who are holding Economy Saver and Economy Supersaver (including Fanfares) fares for seat reservation request in advance:

Advance seat reservation fares Fare description
Economy Saver Fares with Reservation Booking Designators (RBD) on Booking Class S, N and Q
Economy Supersaver Fares with Reservation Booking Designators (RBD) on Booking Class O

The option to pay for a seat is only:

  • Open to the following 3 pilot routes: Manchester (MAN), Perth (PER) and Chicago (ORD).
  • Applicable to CX/KA marketed and operated flights only.
  • Codeshares between CX/KA - CX* (CX marketed, KA operated) and KA* (CX operated, KA marketed).

General rules and conditions

1. Fees

The following fee applies to all CX/KA operating flights on Booking Class S, N, Q and O:

Flight Fees

Long Haul

Flights between Hong Kong and South Pacific, North America, Europe, Africa, the Middle East and the Indian subcontinent (Bangladesh, India, Maldives, Nepal, Pakistan and Sri Lanka).

USD 39
HKD 300

Short Haul

Other Cathay Pacific/Cathay Dragon operated flights not listed above including flgiths between Hong Kong and Japan, Korea, China and Taiwan.

USD 20
HKD 150

2. Reservation conditions and designated ASR zones

Regular Seat can only be reserved with confirmed booking after ticket issuance and by immediate payment through reservation, ticketing, airport office, travel agent or web applicable.

The regular seat for selection is only limited to the middle part of the cabin as illustrated below. Selectable rows are 59-64, however Boeing 777-300 (773) will have row 53 in addition to rows 59-64.

All aircrafts except Boeing 777-300 (773): rows 59-64.

All aircrafts except Boeing 777-300 (773): rows 59-64

Boeing 777-300 (773) only: rows 59-64 and additional row 53.

Boeing 777-300 (773) only: rows 59-64 and additional row 53

3. Changes

  • Change of Regular Seat is allowed for the same destination without charge provided another Regular Seat within the designated zone is available on the same flight or on a different flight/date
  • If no Regular Seat within the specific zone is available on the new flight for the same destination, the Regular Seat charge will be fully refunded to passenger
  • Change of different destination would need to apply the charge for the new Regular Seat request.

4. Refund

  • Refund of Regular Seat charge is allowed if passenger holding Economy Save or Supersaver fares upsell to higher Economy fares or higher cabin classes (Premium Economy, Business or First Class) by payment.
  • Refund of Regular Seat charge is allowed if passenger is being transferred to a non-CX/KA operated flight.
  • Refund of Regular Seat charge is only allowed if CX/KA cannot provide the same Regular Seat when passengers move to a new flight for the same destination.
  • Refund is not allowed to passengers who choose to cancel their flights, or give up the Regular Seat on a voluntary basis.
  • If passenger being involuntary upgraded to higher cabin, the Regular Seat charge is non-refundable.

5. Exemption

  • Travelling with Marco Polo Club Silver members or above in the same booking.
  • oneworld frequent fliers (Ruby, Sapphire and Emerald).
  • Unaccompanied minor.
  • Travelling with infants or children in the same booking.
  • Travelling with incapacitated passengers in the same booking.

Extra seat request

Overview

Passengers may request an extra seat for their own comfort or for medical reasons. If your passenger is willing to pay, we can instantly confirm the request and the additional charge shall be included on the passenger's ticket. If the request is being made due to a medical reason it is subject to medical clearance under current MEDA procedures.

Booking extra seat for passenger's comfort (EXST)

Fare Information

Upon request and advance arrangement, Cathay Pacific permits the exclusive use of two seats by a passenger, subject to payment of two applicable fares, for the points between which the two seats will be used.

The free baggage allowance for such passenger will be twice the normal allowance.

The applicable fare for the additional seat is the fare that would have been charge to a passenger occupying such seat for that journey at the time of booking the additional seat.

Charges for a passenger occupying extra seats - the additional charge for a second seat requested by a passenger must not be less than the applicable fare paid by the passenger for the first seat.

How to book an extra seat for a passenger

Create the PNR in the GDS with total number of seats requested, then enter extra seat passenger name and SSR with the following format:

  • Input EXST together with passenger name in one name field.
  • Add SSR EXST element with associated passenger during PNR first creation.
  • When the booking class is eligible for Advance Seat Reservation (ASR), please book ASR of passenger and EXST together in one ASR entry.
  • Issue one ET to cover passenger and the extra seat fare.

Below is an example of EXST name, SSR EXST and ASR entries of the passenger Mr. Mark Smith booked on Y class, requested an EXST and want to be seated at 50D and 50E.

  • Abacus

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 3EXST1/OVERSIZED-1.1
    3. GDS entry to book the seat: 4G1/40A40B-1.1,1.2
  • Amadeus

    1. Input EXST in name element: NM2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: SR EXST-OVERSIZED/P1
    3. GDS entry to book the seat: ST/40AB/S1
  • Apollo

    1. Input EXST in name element: N:2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: @:3EXSTN1-1/OVERSIZED
    3. GDS entry to book the seat: 9S/S1/40AB
  • Axess

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 31S1EXST NN1*AAA
  • Infini

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 3EXST1/OVERSIZED-1.1
    3. GDS entry to book the seat: 4G1/40A40B-1.1,1.2
  • Galileo

    1. Input EXST in name element: N.2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: SI.P1/EXST*OVERSIZED
    3. GDS entry to book the seat: S.P1-2S1/40A.B
  • Sabre

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 3EXST1/OVERSIZED-1.1
    3. GDS entry to book the seat: 4G1/40A40B-1.1,1.2
  • Topas

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 42F EXST NN1 OVERSIZED
  • Travelsky

    1. Input EXST in name element: NM2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: SSR EXST CX NN1-OVERSIZED/P1/S3
    3. GDS entry to book the seat: ASR:3/HKGTPE/40AB/P1/2
  • Worldspan

    1. Input EXST in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR EXST element: 3S1N1.1EXST OVERSIZED
    3. GDS entry to book the seat: 4RS1-1.1/1.2$40AB

Typical mistakes in extra seat request steps

Adding SSR EXST after PNR creation. After migration, system will not update the newly SSR EXST request after PNR creation.

Input EXST in name field with different entries or invalid format:

Unacceptable EXST name GDS wrong entry example (Abacus)
Input PAX name and EXST with 2 entries -1SMITHS/MARKMR
-1SMITHS/EXST
Include PAX name with EXST -2SMITHS/MARKMR/MARK EXST

Associated SSR EXST to wrong passenger ID:

Unacceptable EXST request GDS wrong entry example (Abacus)
Associate SSR EXST to PAX name "EXST" 1.1SMITHS/MARKMR
1.2SMITHS/EXST
Entry: 3EXST1/OVERSIZED-1.1
Associate SSR EXST to wrong PAX name 1.1SMITHS/MARMR
1.2SMITHS/EXST
2.1SCOTT/WILLIAMMR
Entry: 3EXST1/OVERSIZED-2.1

Important

If one ET is to be issued to cover the fares for passenger himself and the extra seat, the passenger name on ET must be passenger's own name, i.e. the name without "EXST".

Booking extra seat for a other cabin bulky baggage (CBBG)

Cathay Pacific and Cathay Dragon flights allow the following types of bulky baggage as CBBG:

  • Musical instruments
  • Religious idols (religious idol will be put into a carton box that will be fitted into a canvas bag).
  • Diplomatic baggage
  • Other baggage items (e.g. artworks, documents, perishables, personal effects, urns and other items which passenger would like to take with them on a paid seat.

Conditions of acceptance

Advance notice of 72 working hours is required for CBBG request. Below table is the summary on the condition of carriage, size and weight limitation and tie-down method of CBBG. For CBBG request which beyond the acceptable limitations shall be rejected.

Dimplomatic bag

Accepted in all classes. Must be tied down to a passenger seat. Diplomatic and other items must come with own bag or box, each item must be within the dimensions 60 × 36 × 36 cm (24 × 14 × 14 inches) and not exceeding the weight 32 kg (70 lb), including the bag or box.

Musical instrument

Accepted in all classes. Must be tied down between the seat pitch in an upright position*. Musical instrument must come with own hard case within the dimensions 136 × 48 × 44 cm (54 × 19 × 17 inches).

For dimensions within 136 × 48 × 31 cm (54 × 19 × 12 inches).

Idol

Accepted in Economy Class only. Must be tied down to a passenger seat. Each idol must be within the dimensions 60 × 36 × 36 cm (24 × 14 × 14 inches) and not exceeding the weight 15kg (33 lb), excluding the box.

How to book a cabin baggage occupy seat for a passenger

Use the following steps:

  • Input CBBG together with passenger name in ONE name field.
  • Add SSR CBBG element with size, weight and contents details and associated passenger during PNR first creation.
  • When the booking class is eligible for Advance Seat Reservation (ASR), please book ASR of passenger and CBBG together in one ASR entry.

Booking example

Below is an example of CBBG name, SSR CBBG and ASR entries of Passenger Mrs Susan Miller booked on Y class, requested a CBBG and want to seat at 40A and 40B.

  • Abacus

    1. Input CBBG in name element: -2SMITHS/MARKMR/EXST
    2. Add SSR CBBG element: 3CBBG1/CELLO H135 X W48 X D31CM 50KG- 1.1
    3. ARS entry: -4G1/40A40B-1.1,1.2
  • Amadeus

    1. Input CBBG in name element: NM2SMITHS/MARKMR/EXST
    2. Add SSR CBBG element: SR CBBG-CELLO/H135 X W48 X D31CM 50KG/P1
    3. ARS entry: ST/40AB/S1
  • Apollo

    1. Input CBBG in name element: N:2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: @:3:CBBGN1-1/ CELLO H135 X W48 X D31CM 50KG
    3. ARS entry: 9S/S1/40AB
  • Axess

    1. Input CBBG in name element: -2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: 31S1 CBBG NN1*CELLO H135 X W48 X D31CM 50KG
  • Infini

    1. Input CBBG in name element: -2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: 3CBBG1/CELLO H135 X W48 X D31CM 50KG-1.1
    3. ARS entry: -4G1/40A40B-1.1,1.2
  • Galileo

    1. Input CBBG in name element: N.2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: SI.P1/CBBG*CELLO H135 X W48 X D31CM 50KG
    3. ARS entry: S.P1-2S1/40A.B
  • Sabre

    1. Input CBBG in name element: -2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: 3CBBG1/CELLO H135 X W48 X D31CM 50KG-1.1
    3. ARS entry: -4G1/40A40B-1.1,1.2
  • Topas

    1. Input CBBG in name element: -2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: 41F CBBG CELLO H135 X W48 X D31CM 50KG
  • Travelsky

    1. Input CBBG in name element: NM2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: SSR CBBG CX NN1-CELLO H135 X W48 X D31CM 50KG/P1/S3
    3. ARS entry: ASR:3/HKGTPE/40AB/P1/2
  • Worldspan

    1. Input CBBG in name element: -2MILLER/SUSANMRS/CBBG
    2. Add SSR CBBG element: 3S1N1.1CBBG CELLO H135 X W48 X D31CM 50KG
    3. ARS entry: 4RS1-1.1/1.2$40AB

Typical mistakes in CBBG request steps

Adding SSR CBBG after PNR creation. After migration, system will not update the newly SSR CBBG request after PNR creation.

Input CBBG in name field with different entries or invalid format:

Unacceptable CBBG name GDS wrong entry example (Abacus)
Input PAX name and CBBG with 2 entrie -1MILLER/SUSANMRS
-1MILLER/CBBG
Include PAX name with EXST -2MILLER/SUSANMRS/SUSAN CBBG

Associated SSR CBBG to wrong passenger ID:

Unacceptable CBBG request GDS wrong entry example (Abacus)
Associate SSR CBBG to PAX name "CBBG" 1.1MILLER/SUSANMRS
1.2MILLER/CBBG
-3CBBG1/ CELLO H135 X W48 X D31CM 50KG-1.2
Associate SSR CBBG to wrong PAX name 1.1MILLER/SUSANMRS
1.2MILLER/CBBG
2.1SCOTT/WILLIAMMR
-3CBBG1/ CELLO H135 X W48 X D31CM 50KG-2.1

Important

Any request of an extra seat for cabin bag other than musical instrument and diplomatic bag will not be accepted.

A cabin bulky baggage device is used to secure the baggage item to the seat.

For other baggage items, these items should come in own container and will be fitted directly into the canvas bag (provided by CX/KA). The items must not be or containing any restricted or dangerous goods.