Married segment control
A key objective for Cathay Pacific Airways (CX) / Cathay Dragon (KA) is to effectively manage our revenue. Over the past few years, we have emphasized that CX/KA segments, initially sold as "bundled" (whether married or not), must not be separated or "unbundled". Travel Agents must not separate Married Segments or bundled segments for any purpose, nor should agents manipulate the GDS to circumvent CX/KA Married Segment Control logic. We request that you continue to assist us in optimally managing our seat inventory by adhering to/abiding with our married segment, origin/destination (OD) policy.
To further assist in curbing OD abuse practise, effective April 1st, 2011 we will introduce a charge of $200 per passenger contained on a PNR where segment unbundling/OD abuse has been detected. On a monthly basis, offending agents will be issued a CX agent debit memo that will outline details of each detected O/D abuse case. At the same time, CX/ KA continues to reserve the right to cancel any PNR where abuse is detected and further, should abusive behaviour by any appointed CX agent continue/escalate, CX can and will terminate our CIP along with the ability to book CX/KA inventory.
Understanding married segment control
Flights that are online connected, whether they are sold together or separately, can be married. Bookings with married segments are actioned as a single unit for that origin/destination i.e. SYD/HKG/LHR instead of SYD/HKG and HKG/LHR.
You are able to cancel an individual sector within a married segment or unit (e.g. SYD/HKG sector of a SYD/HKG/LHR married segment) and if the cancellation is actioned by the system you are able to ticket this booking with the original fare.
However, in most cases, a change to one of these sectors will require cancellation of both sectors (one married segment) and rebooking those sectors as a married segment or unit. This allows the system to check the fare originally quoted is still applicable with the new booking.
Please ensure your client's are advised that their booking is made in units(married segments) and this may prohibit them from changing their booking at a later date or they may have to pay a higher fare if changes are made to this booking.
Frequently asked questions
- What is Married Segment/Origin and destination abuse/violation?
Travel agent attempts to separate or unbundle the segments that are initially sold in bundled, whether married or not.
- What will happen to PNR with Married segment/origin and destination violation?
CX/KA will cancel the segment with violation, the reason explains in SSR as CANX DUE OD ABUSE.
- How can I separate segments which are sold in bundle?
The recommended practice is: First cancel the whole bundle if it is no longer needed, followed with booking the desired segment. CX/KA consider segments that are partially cancelled from a bundle as abusive practice.
- How can I change class for one of the segments that was sold in bundle?
The recommended practice is: first cancel the whole bundle if it is no longer needed, followed with booking the desired segment and class. CX/KA consider segments that are partially cancelled from a bundle as abusive practice.
Important reminder on married segment control
As you are aware, last year CX/KA implemented Married Segment Control (MSC) with all major GDSs. This practise is designed to allow CX/KA the ability to optimize the utilization of our inventory. On occasion, CX/KA may provide a level of availability on "Married Segments" that differs from the level of availability provided if the segments were sold separately.
We wish to inform you that you must not attempt to separate Married Segments for any purpose. CX has implemented system enhancements that monitor the manipulation of CX/KA inventory through the CRS/GDS. When detected, this activity can be viewed as an effort to circumvent the logic of CX/KA's MSC and will be treated as abusive. In these cases, CX/KA reserves the right to take corrective measures against any agent who commits this abuse. These measures may include, but are not limited to, the following:
- Cancellation of the booking;
- Recovery of any lost revenue through the ADM process;
- Restriction or termination of the agent's access to view, book and/or ticket CX/KA inventory.
If you have any questions or concerns, please feel free contact your nearest CX sales office.
CX will enforce a penalty for non removal of unproductive CX and KA flight segments (Applies to HX, NO, UN, UC segment types).
As you may be aware, Cathay Pacific Airways Ltd (CX) incurs a fee from the CRS- service providers for unwanted, cancelled and/or inactive segments (displayed in your GDS as HX, NO, UN, UC) that are not removed from an agency's active PNR. CX endeavours to control these costs by queuing PNRS that contain these segments to the booking agent with a request that they remove these segments from the PNR. Unfortunately, some agents do not action these requests.
To offset the costs associated with these non-productive segments, effective 1st January 2016, CX will issue an Agency Debit Memo (ADM) to CX appointed agents who do not remove HX, NO, UN, UC segments. A CAD$15 penalty will be assessed for each un-removed segment — this penalty will be assessed monthly and offending agents will be debited using a standard Agency Debit Memo (ADM) issued through BSPLink. Non-appointed/non-IATA agents will be invoiced for this penalty — failure to submit payment may result in termination of their access to CX inventory through their GDS.
The following example illustrates how this penalty will be calculated:
|1.ABC/ANN 2.ABC/ERIC 3.ABC/LARRY|
|CAD $15.00 x 4 segments x 3 passengers = CAD $180|
We appreciate and rely on your support in helping to reduce CRS costs. If you have any questions regarding this initiative, please contact your CX Business Development Manager. Thank you for your understanding and co-operation.
Passive segments are not permitted.